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When I returned to my room and started to check if all the things were given back, I realized that my iPad charge with the cable was not there. Then, they returned part of my items in a plastic bag (at the front desk with no privacy at all). The response that I got back was “The maintenance staff THOUGHT that you had checked out and had forgotten all of your things in the room”, and gave me $50 credit as apologies (I have not received the credit yet and I do not know if I will). After seeing my room empty, I went downstairs and asked why my room was empty.

The “room service done” is being referred to the maintenance staff removing ALL my personal items, food, and medications from the room. I was going back to my room at the end of the day and the room service was done. After that, two days had passed and another big incident occurred. It all began with my receipt being the total of $336.69 (taxes and the security deposit for the total of 3 nights) and my card was charged with $359.97.

It actually deserves negative stars because my experience was very disturbing.

World resort catskillls casino thompson ny